IT Desktop Support Specialist
At Sunshine Behavioral Health, we are seeking a well-rounded and friendly Desktop Support Specialist. This specialist will work out of our main corporate office in San Juan Capistrano and provide onsite and remote support to our subsidiary locations. Ideal Candidate is reliable, positive, and passionate about technology.
- Provide Tier 1-2 end-user support over the phone, remotely or on-site.
- Office 365 administration – Email Creation, Distribution groups, Shared mailboxes, forwarding, mail rules, etc.
- Laptop configuration – Domain Join, Outlook setup, Software installs.
- Network Management – Configuring/installing APs, switches, updating hardware, Troubleshooting
- Server Administration – Active directory, Print management, Basic VM troubleshooting, File access/permissions.
- Printer Management– Install copier on server, configure pin-to-print, scan-to-folder setup, troubleshooting, coordinating repairs.
- Monitor, research, and mitigate AV threats through Sentinel One.
- Workstation setup and hardware troubleshooting.
- Outlook Email configuration and troubleshooting.
- Create accounts for new/existing employees (KIPU, Email, Dropbox, AD, Relias, etc.)
- Following employee offboarding procedure (account deactivation, data transfer, email access, equipment gathering).
- Ordering supplies and warranty swaps.
- Support AV equipment in conference rooms.
Qualification & Requirements:
- Exceptional verbal and written communication skills.
- 2-3 years of technical support experience.
- Basic networking knowledge of LANs and WANs.
- Ability to troubleshoot over the phone.
- Experience with Office 365.
- Experience with Active Directory
- Travel to off-site branches as needed.
- Bachelor’s Degree
- Experience building/running Data cables
- MSP experience is a plus
Job Type: Full-time
Pay: $50,000.00 – $65,000.00 per year
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: One location